Chase and his associate, Areal, arrived early, were very personable and cordial with all parties involved. They did not leave anything out! Very thorough. Any repairs that needed to be done were delivered to the client in a way not to scare them from going ahead with the purchase, but as to inform them if it was something they needed to take care of right away or next year. They were also good about pointing our the better things, like the quality of the windows that were recently installed.